Summary
The Agency Operations Manager is responsible for the orderly day-to-day operations of the agency; the establishment and maintenance of relationships with vendors to the agency; the recruitment and training of administrative personnel; and the other functions and responsibilities outlined in this job position description. The agency requires that the Agency Operations Manager provide an important leadership role modeling: honesty, teamwork, professionalism and a strong work ethic.

Essential Functions

• Provide a leadership role for all agency personnel fostering polite professional relationships, facilitating open healthy communication, promoting compliance with agency service standards and expectations.
• Develop, administer, and adhere to the agency administration budget.
• Develop new and maintain existing relationships with vendors.
• Oversee annual review and purchase of agency insurances.
• Develop, document, implement and periodically audit agency operating procedures, service standards and service expectations.
• Lead human resource functions including staffing agency administration personnel, employee orientation and training, and coordination of employee work schedules.
• Oversee information technology functions including acquisition, implementation, maintenance, and security.
• Coordinate, facilitate, and follow-up upon monthly agency meetings.
• Responsible for agency measures and reporting.
• Reconcile company statements and manage issues related to client and vendor accounts.
• Perform other duties as requested.

Attributes of a Successful Applicant

• Self-starter; imaginative; creative; with good communication skills, both verbal and written along with ability to interpret abstract information.
• Thorough understanding of commercial underwriting and coverage.
• Ability to lead, delegate and see a task to completion.
• Strong computer skills with an emphasis in MS Office, including Word, Excel and Outlook and experience using integrated database program such as The Agency Manager (TAM).
• College education or equivalent work experience.
• Property and casualty license desirable.
• Knowledge of rating procedures, coverage and industry operations desirable.
• Minimum two years experience in similar position desirable.